 Our personalized approach to
local moving reflects the person behind each move. Because every customer is
different, no two household moves are ever the same. If you have a
concern, we adopt that concern as our own and begin working toward a
moving solution that's right for you.
Whatever it might be, with MSA
Moving no concern is too small and no request is too big.
If, however, you are moving beyond our primary service zones
(British Columbia, Alberta, Saskatchewan & Washington), we also have
Long Distance Moving & Overseas Moving
services.
Your MSA Moving Relocation Consultant is responsible for assessing your move
needs, explaining all your service options, and accurately
estimating your costs. Your home will be fully surveyed for items
that will be moved, and the Relocation Consultant will alert you to
items that are not allowed to transport or have special
requirements.
Your Move Coordinator is the person who stays on top of the
details and makes sure that things happen when and how they should.
Your Driver and Packer do more
than just drive the van and fill in the boxes. Drivers and packers
are in charge of all aspects of physically moving your belongings.
This includes:
- Using protective coverings to protect your home and items
- Preparing a detailed inventory of items to be moved
- Labeling each carton and piece of furniture with coded stickers to account for each and every one
- Loading your properly packed and inventoried items into the van
- Providing a Bill of Lading (a shipping contract) authorizing transport of your possessions
- Finally, safely delivering your belongings to your new home
If you cannot be present at the time of
loading, you'll need to arrange for a responsible person to act as
your agent in signing both the bill of lading and the inventory list.
Your driver will prepare a detailed
Inventory & Condition Report of the items you are moving. In
addition to tagging every individual carton or piece of furniture
with numbered and color-coded labels, the movers will record each
item and a description of any existing damage on the inventory form.
You should accompany the driver as they prepare the inventory,
pointing out any special concerns or handling considerations along
the way.
You'll be asked to sign the inventory, as
your acknowledgment that the pieces indicated were loaded and as
verification of their condition prior to moving. Then, the driver
will sign the form as well and present you with a copy. Keep this
inventory with you for use at your new home.
The driver also will ask you to sign a bill
of lading. This is the contract by which you authorize the van line
to transport your possessions and agree to pay for those moving
services. The bill of lading serves to confirm the moving services
performed, pickup and delivery schedules, and the valuation and
protection plan that you've selected.
Delivery of your Possessions |
It's extremely important for you to contact
your move coordinator as soon as you arrive in your new hometown so
that final moving arrangements can be made. The driver will contact
you a minimum of 24 hours prior to the expected arrival time to
confirm delivery arrangements.
When your shipment arrives, you can help expedite the unloading
process by having a room-by-room floor plan in mind. Let the driver
and movers know where you want things placed as they're unloaded and
brought into your home.
The driver and moving crew will reassemble any items they
disassembled at origin. You should check items off the Customer
Check-Off Sheet as they're brought in, noting their condition. If an
item appears to have been damaged while moving or is missing, make a
note on the inventory including the driver's copies and notify your
move coordinator.
Unless approved billing or credit
arrangements have been made in advance, the driver is required by
law to collect payment for your household move before your shipment
can be unloaded. If your shipment is placed in storage, charges up
to that point are due at that time. Payment must be made in cash or
by certified or cashier's check, travelers' checks, or money order
payable to North American Van Lines. Many agents also accept credit
cards. Personal checks cannot be accepted. A copy of the bill of
lading signed by the driver will be your receipt.
If you have requested and paid for unpacking
with your moving services, your move coordinator will arrange to
unpack cartons at the time of delivery and will remove used packing
materials. Should you choose to unpack your cartons yourself, you'll
be responsible for disposing of empty cartons and used materials.
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